Our Shipping Policy

We endevour to ship every weekday, although sometimes family commitments need to come first.  As a minimum, we will ship at least twice a week.  All orders are shipped via Australia Post eparcel, which is fully trackable and requires a signature upon delivery.  If no one is at the delivery address to receive the parcel, it will be taken to your local PO and an attempted delivery card will be left for you to collect it.  Should you require your parcel to be left if the premises are unattended, please state this in the comments section at checkout.  Please note that we cannot be held responsible for lost or missing parcels where you have asked us to authorise the parcel to be left unattended.

Unless otherwise stated (i.e clearance sale orders) all parcels weighing less than 500g are sent Express Post (1-2 days delivery).  Parcels over 500g are sent via either Regular Post (2-5 days delivery) or Express Post at our discretion - the shipping method depends on a variety of factors and our actual cost.  If you specifically require Express Post, please note this in the comments section at checkout.  Very large parcels may attract an extra charge - we will contact you to discuss this.

International shipping is also available, with flat rate for Registered Post as follows:

New Zealand/Asia: $20 ($22.00 with GST deducted at checkout)

Rest of World: $25 ($27.50 with GST deducted at checkout)

Pick-up from us, or same day delivery in Brisbane (at a charge of $15) are both possible via prior arrangement only, please email us or phone 0439 780 704  prior to placing your order  to arrange this.

Our Return Policy