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| Shipping & Returns Policy |
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Our Shipping Policy
We endevour to ship every weekday, although sometimes family commitments need to come first. As a minimum, we will ship at least twice a week. All orders under $150 are sent via Express Post, at a charge of $9.00. Registered Post instead of Express Post is available upon request, please note in the comments section at checkout if you prefer Registered Post. All orders over $150 are sent via Registered Post only.
At our discretion, we may opt to use Registered Post rather than Express Post for orders under $150 if we deem necessary. If you do not want Registered Post, please state this in our comments section when ordering. Please note that if you specifically opt out of Registered Post, About A Boy will not be held responsible for lost or missing parcels.
International shipping is also available, with flat rate for Registered Post as follows:
New Zealand/Asia: $15
Rest of World: $20
Pick-up from us, or same day delivery in Brisbane (at a charge of $15) are both possible via prior arrangement only, please email us or phone 0439 780 704 prior to placing your order to arrange this.
Our Return Policy
Our return policy is simple. If you're not happy, we're not happy. We have a 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase it may be returned within 30 days for a complete refund to the same credit card it was purchased on, less the shipping costs, or for a store credit or exchange. After 30 and up to 60 days, we will gladly issue a store credit or exchange. We do not accept returns after 60 days from receipt of purchase. Shipping charges will apply to exchanges. Please note that returned items purchased with a free shipping offer or promotion will have the standard cost of shipping subtracted from the refund. Please allow up to two billing cycles to see your credit on your statement.
Just follow these easy steps for returning or exchanging your merchandise:
Contact our Customer Service Department at via email. We will issue you a return number (RMA Number) that is to be placed on the outside of the return parcel. Items must be received back at our warehouse within 14 days of receiving your RMA number. Repack the merchandise in the original packaging, if possible, with all tags in place. Items must also come from a non-smoking environment. Please include a copy of the invoice sent to you at the time of purchase with a brief note explaining the return/exchange and ship the item(s) to the following address:
ATTN: [RMA Number]
About A Boy
PO Box 924
Sumner Park, QLD 4073
Please note, we will not accept returns without the return number on the outside of the package. Any items returned in less than perfect condition will be sent back at the customer's expense.
Please note that Sale items are final. We cannot accept returns on merchandise that was purchased on sale.
If you have any further questions, please contact us.
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